Legal
Refunds
This page explains our draft refund handling for digital subscriptions.
Refunds (Draft)
Draft notice: this page is a working version and will receive final legal review before live launch.
1. Trial and First Charge
Where a trial is offered, no renewal charge is taken until the trial period ends.
2. Cancellation
If you cancel, your plan remains active until the end of the current payment period. Future renewals then stop.
3. Refund Requests
Refund requests are reviewed case-by-case, especially for duplicate charges, technical failures, or billing errors. Contact us with payment details so we can investigate.
4. Processing Time
Approved refunds are submitted through the payment provider and may take several business days to appear, depending on bank/provider timelines.
5. Mandatory Rights
This policy does not limit mandatory statutory consumer rights that apply in your jurisdiction.